faq

Yes. We live in a very safe neighborhood near downtown Sonoma. 

Oliver says "Of course!" We've even had a renter bring their cockapoo. Please note that there is a $200 pet deposit added to the rental deposit. Please no cats though. We love cats, but their claws can do a lot of damage to a RV interior. 

If you wish to extend your vacation, please notify us as soon as possible. If the RV is available, you'll need to contact Outdoorsy directly and extend your insurance plan to cover the extra days. 

We do not. But you are welcome to leave your car in front of our house during your vacation, or take Uber from any airport in the region. 

You don't need a special driver's license, but you do need RV insurance, which you can purchase while booking our RV through Outdoorsy.com.

When you pick up the RV it will be 100% ready to roll, with a full tank of gas, propane, fluids, and amenities. For a complete list of items and amenities, click here to download a PDF. 

The sensors on the black water tank are slow to respond (they don't lead a very happy life), but if you press and hold the tank level indicator button for about 10 seconds it will give an accurate reading. 

Boondocking is the when you stay at a place that doesn't have hookups for water, electricity, and sewage, such as beach or forest or even a Walmart parking lot. Some RVers love it so much that's all they want to do. 

When boondocking you need to be very aware of your fresh water usage and tank levels, particularly the gray water tank, which can fill very quickly if you're taking showers. 

No. But if it's convenient, we would greatly appreciate it. 

We ask that you return the RV as clean as when you first entered it. We provide cleaning supplies—including a vacuum—inside the RV. If returned uncleaned, the cleaning fee is $100. We also charge a $99 fee if the gray and black water tanks are returned full.   

According to my CHP friend Tom, you can legally enjoy an alcoholic drink in a moving RV. But you can't have any alcohol in the driver or front passenger section of the RV. 

And no,  you do not have to wear a seat belt if you're not in the driver seat or front passenger seat. However, there are four seat belts under the dinette cushions if you wish to wear one. 

It depends on how tall you are. If you're 6 feet or taller, you'll be most comfortable sleeping in the overhead bunk (that's our favorite place to sleep because of great views from the three windows). The bed in the back of the RV has less legroom than the overhead bunk but more headroom and privacy. The dinette converts into a bed that's best suited for children. 

A slide-out is a the part of the RV that "slides" outward to increase the living space inside. An electric motor moves it in and out via a rocker switch inside the RV. The slide-out always has to be fully retracted when driving the RV. 

For a complete list of everything on board, click here to download a PDF. If it's not on this list and you need it, bring it. Here are some suggestions: 

  • Bug repellant and/or citronella candles
  • Outdoor games and/or sporting equipment
  • Headlamps
  • Firewood (most campgrounds sell firewood)
  • Soap and shampoo
  • Laundry supplies (if you have access to facilities)
  • Shower shoes or sandals
  • Aluminum foil and zip lock bags. 
  • Mask
  • Binoculars

Also, be sure to download lots of music on your phone or tablet so you can play offline on our sound system via Bluetooth or 3.5mm jack, and bring your username and password for your favorite channels (Netflix, Apple TV, etc) and music (iTunes, Pandora, etc.).

No. The rear hitch has been converted into a custom steel cargo carrier, ideal for strapping large items such as a cooler or storage bag. There is a hitch attached to the back of the cargo carrier, but it's only rated for light items such as a bike rack. 

Upon arrival we will give you a tour of the RV and point out where everything is located. We'll then use Outdoorsy's Check-in Process that includes checking for any previous damage to the RV, and take a short drive so that you can get a "feel" for the RV and ask Matt any questions related to drivingly the RV safely. 

Upon return, we'll again use Outdoorsy's Check-out Process to check for damages, mileage, hours logged on the generator, gray/black tank levels, etc. 99% of the time it's all hugs and happy stories. 

Black water is everything that goes down the RV toilet. Gray water is all the water going down the kitchen sink, bathroom sink, and shower. Both are stored in seperate tanks, but are drained through a single pipe. 

About 10 to 12 MPG.

Battery power: All lights, cigarette lighter outlets, car radio, all fans, water pump, entrance step.

110 volt (a.k.a. shore power) or generator: Entertainment system, refrigerator, air conditioner, hot water heater, household outlets.

Propane (a.k.a. LP gas): Stove, oven, refrigerator, barbecue, hot water heater. 

Propane + battery: Furnace. 

It's probably because you don't have the RV's engine running. It has to be running in order to operate the slide. The generator does not power the slide-out.

No. There's nothing on the roof that you'll need to access, so we ask that you not climb the ladder. 

We do not, but the dinette has four seatbelts for attaching baby car seats. 

Outdoorsy’s insurance covers vehicles for travel into Canada, but does not insure rentals that travel into Mexico. Please let us know before renting our RV if you travel plans include Canada.

If you know you're going to be late returning the RV please let us know as soon as possible. If you're more than 8 hours late we will charge you for another full day. 

Our favorite app for planning trips is RV LIFE. Others we also use are ParkAdvisor, RV Parky, park4night, Hipcamp, FreeRoam, RoadTrippers, and The Dyrt. TripAdvisor also has useful reviews for most RV sites, and we use Google Earth often as well.

Other apps we recommend: Sky Map app for stargazing; AllTrails for hiking; MTB Project for mountain biking; Ride with GPS for road/gravel biking; National Park Trail Guide.

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